FAQs

Yes, we do! You may head down to our showroom to view more of our products in person. Our sales team will be happy to assist you around.

We are located at 10 Changi South Street 3, #06-01 Singapore 486147

Our operating hours are from Monday to Friday, 10am to 5pm. We are closed on Sat, Sun and PH.

You may refer to the Installation section in the instruction manual that is attached with your delivered order.

Should you require any assistance with installation, you may contact us at (65) 6291 0800 for portable aircon.

We offer a selection of products that can be found exclusively on our online store, while some specific models are only available in our physical store. If you are interested in any particular models, please feel free to reach out to our customer care team at (65) 6457 3678 for further assistance.

Please refer to the safety instructions in the manual guide.

Yes, you may find our products in retail and dealer stores (e.g. Courts, Giant, Mustafa, Best Denki & Harvey Norman).

To register your e-warranty, you may head to our e-warranty site to register: https://warranty.europace.com.sg/

You will have to key in your product code, serial no. and date of purchase.

You may refer to this link Warranty Duration for All Products to find the warranty period of your appliance.

Alternatively, you can also find it on our e-warranty registration site under user login.

Yes, we do! However, this is subjected to the availability of the spare parts and duration after which the product has been discontinued.

We do not offer extended warranty coverage. However, if you have purchased your products from our retailers, you may check with them if they provide for extended warranty coverage.

We accept payment via Visa, MasterCard, PayNow and Atome.

Cash and carry items: 2-3 working days via our third party logistics.

Bulky items: 2-5 working days (Our team will contact you within 1 working day to arrange)

Pre-Order items: Typically takes more than 14 days.

Delayed delivery options: Please key in your preferred date in remarks or chat with us. Kindly expect some delays in deliveries due to peak season.

If the delivery is to your home address, it is best to ensure that someone is at home to receive the goods. Otherwise, you may contact NinjaVan (cash & carry items) or our sales team at (65) 6457 3678 (other items) to reschedule or arrange how to store your item.

Do note that additional delivery surcharges may apply for subsequent delivery trips.

We only do delivery within Singapore. A $30 surcharge applies for delivery to, servicing/repair at Central Business District (CBD), Sentosa Island, including when the product is under warranty.

The delivery address cannot be changed once order(s) has been delivered. Purchase order also cannot be cancelled once the item has been shipped. Please ensure to double check your delivery address before checking out as we cannot promise that the delivery address can be change once the order is ready to ship.

Should you have any urgent request, please contact our sales team at (65) 6457 3678 at the earliest time.

Yes, we do provide free delivery service for purchases above S$450. For orders below S$450, a delivery fee applies.

We do not provide for self-collection service.

Our delivery timings are from Monday to Saturday, before 3pm SGT.

It is recommended that you order via our e-store online as we are unable to process orders without direct payment.

Please contact our sales team for assistance as soon as possible should you have any request for delivery on a later date.

Our third-party logistic partner is NinjaVan delivery.

We kindly seek for your understanding that we are unable to accommodate requests for specific delivery timings. You may contact our third-party logistics for delivery arrangement of cash & carry items only.

Once you receive your product, check that all items, including spare parts are all received. Check on the product condition to ensure that it is working and there are no physical damages/defects. If any, immediately reach out to our sales team for assistance.

We do not provide any return or refund or exchange after you have made your purchase. Should there be any issue with your unit within the first 7 days, please contact our customer care team immediately to rectify. We will assist case to case basis.

Please contact our customer care team immediately if your product comes damage or defective during delivery.

If the purchased item is out of stock, a refund will be processed back to your original payment method within 3 to 4 working days.

Please contact our respective service teams for the scheduling of product servicing.

For System Air-Cons: 6858 0801

For Portable & Casement Air-Cons, Water Heaters: 6291 0800

For Refrigerators, Washing Machines, Built-In Appliances and Other Major Appliances: 6232 9326

For Fans, Dehumidifiers, Small Kitchen Appliances, Floor Care, Lifestyle and Other Appliances: 6457 3678

You may contact our customer care team at (65) 6457 3678 or drop us a message through our website.