Terms & Conditions

Terms & Conditions

General

  • All orders and purchases made through this website are subject to the EuropAce e-Store Terms and Conditions outlined below. These Terms & Conditions may change from time to time without prior notice, at our discretion.
  • Strategic Marketing (S) Pte Ltd may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items.  All prices listed on this website are in Singapore dollars and all charges will be processed in Singapore dollars.
  • Strategic Marketing (S) Pte Ltd will not be responsible for any delay in delivery which is beyond its control.  If goods are not available or there is a delay in delivery, Strategic Marketing (S) Pte Ltd will notify its customers within 5 business days.
  • Once payment has been received and processed, goods will be shipped within 3 - 10 business days.

 

Return/Refund

After purchase, no return or refund or exchange will be processed.
If the purchased item is out of stock, a refund will be processed back to the credit card within 21 to 48 working days.
 

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Delivery

  • Delivery within Singapore only.
    • For purchases below S$450, a delivery fee applies.
    • For purchases above S$450, there would be free delivery service.
  • The delivery address cannot be changed once order(s) has been delivered.
  • If the delivery is to your home address, it is best to ensure someone is at home to receive the goods.
  • Delivery timing will be between 9am to 10pm, depends on the location and item purchased.
  • If you are not home at the time of delivery, additional delivery charges may apply for a subsequent trip.
  • Purchase order cannot be canceled once the order has been shipped.
  • Delivery time may vary depending on your location, please allow 3 - 10 business days for delivery.

 

Cancellation

  • The order would be canceled and refunded if the stocks are not available. We would notify customers in advance before processing the refund. 

 

Errors on Our Site

Prices and availability of Goods are subject to change without notice. Errors will be corrected when discovered, and Strategic Marketing reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Purchase Order has been submitted and whether or not the Purchase Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Purchase Order is cancelled, Strategic Marketing will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.