Terms And Conditions

Terms Conditions


The following sale terms set out the terms and conditions that will applies when you purchase products through www.europace.com.sg. By using the Europace website and Europace e-store, you agree to be bounded by the conditions of use, legal policy, privacy policy and all disclaimers and terms and conditions that may appear elsewhere on the Europace E-store site. Strategic Marketing(S) Pte. Ltd. reserves the right to amend any terms and conditions without prior notice. 

Tampering with the site, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the site are strictly prohibited.


In these terms and conditions, "we" and "us" means Strategic Marketing and "you" means the consumer, firm or corporation purchasing the Goods indicated in your Purchase Order. Unless the context requires otherwise, words spelt with initial capitalised letters are defined terms and shall bear the meanings set out in these terms and conditions. Except to the extent that the subject matter or context may otherwise require in these terms and conditions, (i) expressions including the singular may indicate the plural and vice versa, (ii) expressions indicating any particular gender may indicate all other genders and (iii) expressions indicating bodies corporate may also indicate natural persons and vice versa.

Defined Terms

In these terms and conditions:-

  • "Acknowledgement" means our email acknowledgement of receipt of your Purchase Order.
  • "Agreement" means these terms and conditions together with your Purchase Order and the Sales Confirmation;
  • "Strategic Marketing" means Strategic Marketing (Singapore) Private Limited;
  • "Goods" means any product listed on the Europace E-store and for the purposes of these terms and conditions includes services;
  • "Invoice" means the invoice issued by us to you showing the price of your Goods and which is your proof of purchase;
  • "Price" means the price ascribed to any Goods as set out in the Europace E-store or as intended by Strategic Marketing to be set out in the Europace E-store, as appropriate
  • "Purchase Order" means the electronic purchase you made on www.Euroapce.com.sg
  • "Sales Transaction Number" means your Goods confirmation number issued by us to you upon our acceptance of your Purchase Order.

Only persons aged 18 years and above may submit the Purchase Order or make any orders, purchases or any other form of request on the Europace E-store. 

Purchase Order

All Purchase Orders submitted to Strategic Marketing through the Europace E-store are subject to our acceptance. Purchase Order acceptance and the completion of the contract between you and Strategic Marketing will take place on the dispatch to you of the purchased Goods, and until that time we reserve the right to reject your Purchase Order. Strategic Marketing shall be entitled to cancel or terminate the obligations to fulfil any Purchase Order, for any reason whatsoever, even after a Purchase Order is confirmed by, and paid for by the customer, with or without notice and we shall not be liable to any party for such termination or cancellation.

In such event, we shall refund to the customer the price of the Goods purchased.

Payment Terms

  • Unless otherwise stated, all Prices quoted are inclusive of goods and services tax.
  • Unless otherwise stated, all payments to be made through the Europace E-store shall be made using credit card payment (where you are the cardholder of that card) or as we may from time to time allow so and shall be made in accordance with such procedures as we may from time to time specify.
  • You may also use our electronic digital coupons during payment. Digital coupons will be issued with their own set of conditions and they are specific to each version of the coupon. Please refer to the specific terms that come with the usage of digital coupons.
  • Payments must be made via the secure payment gateway facilities accessible via the website and will be subject to any additional terms and conditions of these providers.
  • To the extent permitted by law, we will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by you whereby a credit card is fraudulently used or is used in an unauthorized manner,
  • If there is a problem with your payment (for example, if your credit card transaction is declined), we may contact you to make alternative payment arrangements. You will be liable for all debt collection costs where you fail to make payment for any order when payment is due.

Using Promotional Codes

We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through Europace E-store. Only one promotional discount code can be applied to an order. Promotional discount codes reflected on digital coupons are debited at the time an order is placed. Digital coupons will automatically be redeemed against purchase totals, up to the total purchase amount. Digital coupons must be used prior to their noted expiration date and within a single transaction. Coupon cannot be replaced if it is lost, stolen, deleted, or if you cancel or return your purchase. In the event where the total purchase value is below the coupon value, the excess value of the coupon will not be refunded. Coupon will not be applicable with any other promotions that may be promoted in Europace E-store, unless otherwise stated. The terms and conditions stated in each digital coupon shall be final and conclusive.

Errors on Our Site

Prices and availability of Goods are subject to change without notice. Errors will be corrected when discovered, and Strategic Marketing reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after a Purchase Order has been submitted and whether or not the Purchase Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Purchase Order is cancelled, Strategic Marketing will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.


EuropAce guarantee covers domestic use ONLY. We do not cover professional or commercial use of our products.Products within the warranty period are repairable by Europace.

Conditions & Exclusions :

EuropAce shall not be obliged to repair or replace any product which is not accompanied by a valid proof of purchase. The product can be taken directly in person or must be adequately packaged and returned, by recorded delivery (or equivalent method of postage), to a EuropAce service centre. This guarantee applies only for products purchased and used for domestic purposes and will not cover any damage which occurs as a result of misuse, negligence, failure to follow EuropAce instructions, or a modification or unauthorised repair of the product, faulty packaging by the owner or mishandling by any carrier. It also does not cover normal wear and tear, maintenance or replacement of consumable parts, or the following:

  • Using the wrong type of water or consumable.
  • Mechanical damages, overloading.
  • Damages or poor results specifically due to wrong voltage or frequency as stamped on the product ID or specification.
  • Ingress of water, dust or insects into the product.
  • Scaling (any de-scaling must be carried out according to the instructions for use).
  • Damage as a result of lightning or power surges.
  • Damage to any glass or porcelain ware in the product.
  • Accidents including fire, flood, etc - professional or commercial use.